Reputation – General Public Overview

The COVID-19 pandemic has led to increased public visibility of the pharmaceutical industry. In July 2020, almost three in ten people could recall seeing or hearing anything about pharmaceutical companies operating in the UK.

“It’s obvious that [Pharmaceutical companies operating in the UK] do an important job but I do not know enough detail about it”
General Public Respondent

“The chemist I go to at the doctor is called Well, but I don’t know if that is a Pharmaceutical company or if they are just the chemist.”
General Public Respondent

Many people have limited familiarity with the sector, together with a lack of understanding about what pharmaceutical companies do. Though increasingly likely to understand that the sector researches, develops, manufactures and supplies medicines and vaccines, around two in five believe that the sector makes beauty products or runs pharmacies. This position remains unchanged since July 2020. People aged over 55 are more likely to have this view than other age groups.

“I feel quite proud really that we’ve pulled it out of the bag… I feel quite proud to be British knowing what [Pharmaceutical companies operating in the UK] have achieved… We never thought that by July hopefully every adult will have been vaccinated.”
General Public Respondent

Three in five people feel more positive about the sector than they did before the pandemic, despite little change in public familiarity or understanding of it. Qualitative analysis suggests that there is gratitude for developing COVID-19 vaccines and an increased sense of national pride. Now, over half of the public agree that the sector focusses on what patients need. Qualitative analysis also suggests that many of those who distrust the sector believe that profits are the primary motive of these companies, rather than a desire to help those in need.